Refund policy

Refund policy

Last updated: November 3, 2026

Thank you for shopping with Luvara. We want you to love your skincare. If you are not happy with your order, this policy explains how returns and refunds work. Questions? Email us at hello@officialluvara.com.

30-day money-back guarantee

If you are not satisfied with your first purchase, you can request a return within 30 days of delivery for a refund of the product price. Delivery is based on the date shown in your tracking information.

  • The guarantee applies to first-time purchases only. Subscription renewals are not covered.
  • For multi-use products, we ask that no more than half of the product has been used.
  • We may ask for a photo of the product and packaging to review your request.
  • We reserve the right to decline requests that appear abusive or fraudulent, for example repeated returns of fully used products.

Returns

To start a return, email hello@officialluvara.com with your order number. We will send you the return address and instructions. Items sent back without first contacting us cannot be accepted.

  • Return shipping costs are paid by the customer, unless your order arrived damaged, defective or incorrect.
  • We recommend using a tracked shipping service. We cannot take responsibility for returns that are lost on the way back to us.
  • Original shipping fees are not refunded.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are sent to your original payment method within 10 business days. Your bank or card company may need additional time to post the refund.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not as ordered, email us within 30 days of delivery with your order number and clear photos. We will send a replacement or issue a refund, including return shipping where applicable.

Order changes and cancellations

We start processing orders quickly. If you need to change your address or cancel an order, email us as soon as possible. We can only help if the order has not yet been shipped.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. If a package is returned to us because of an incorrect or incomplete address, we can ship it again once you cover the shipping cost, or refund the product price less the original shipping cost.

Lost or stolen packages

If your tracking shows that your order was delivered but you did not receive it, please check with neighbours and your local carrier first, then contact us within 7 days. We will do our best to help, but we cannot guarantee a replacement for packages marked as delivered.

Allergic reactions and sensitivities

Skincare affects everyone differently. Please review the ingredient list before you buy. If you experience irritation, stop using the product and speak to a medical professional. Contact us and we will review your case with care.

Free gifts and promotions

Free gifts are limited to one per order unless stated otherwise. Gifts are not refundable on their own and may be deducted if the qualifying items are returned.

Subscriptions

If you have a subscription, email us with your order number before your next renewal date to cancel or pause. Orders that have already been charged or are being prepared will still ship, but we will cancel future orders.

Policy changes

We may update this policy from time to time. The version published on this page applies to orders placed after the update date.

Contact

Luvara
111 NE 1st St, 8th Floor, Suite #89382
Miami, Florida 33132, United States
hello@officialluvara.com